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Frequently Asked Questions
- What names are available for your products?
- What if my child’s name is not available or it has a different spelling?
- Can I hear the songs that are included with the Singing Stuffed Animals, Children’s Music CDs, and Children’s Alarm Clocks?
- Can I order a personalized children's music cd and select my child's name, then spell the name differently on the cd label?
- How long will the Singing Stuffed Animal play the selected song?
- How long will the Children’s Alarm Clock play the selected song?
- Are the batteries in the Personalized Singing Stuffed Animals and Kids Alarm Clocks replaceable?
- Do you offer gift wrap for your personalized children's gifts?
- Do you offer framing for the Name Poems?
- Who do I call if I have questions?
For the Storybook CDs and the musical items (Singing Stuffed Animals, Kids’ Alarm Clocks, and Personalized Children’s Music CDs), go to the page of the item you would like and click the drop-down box next to “Child’s Name”. All available names for that product are listed. Choose the name that sounds like that of your child (if we spell the name differently). The available name lists for each item may differ. Therefore, if you do not see your child’s name available, please look at another item.
The printed Personalized Children’s Books, Name Poems, and Personalized Growth Charts are available with any name.
Look for a different spelling of the name. For the musical items, the child will not see the spelling of the name. The sound is what matters. The Personalized Children’s Books, Name Poems, and Personalized Growth Charts are available in any name.
Can I hear the songs that are included with the Singing Stuffed Animals, Children’s Music CDs, and Children’s Alarm Clocks?
There is an audio sample for each available song for each product. Simply go to the product page of interest to hear the songs. Imagine hearing your child’s name rather than “Hannah”. If you would like to hear how your child’s name will sound, please call us at 800-758-1714 and we will be happy to play it for you.
Can I order a personalized children's music cd and select my child's name, then spell the name differently on the cd label?
Order the Children’s Music CD using the name spelling that is the correct pronunciation for your child. During the ordering process, you will have the opportunity to type three lines of text, which will be printed as a special message on the label of the CD. We can print any spelling on the label.
The song will play for approximately 50 seconds. You can turn the song “off” or start playing it again by pressing the belly of the stuffed animal.
The selected song will play for approximately 50 seconds then start over until the clock is turned “off” the 5-minute snooze button (on the top of the clock) is pressed.
Each of these items requires 3 AAA batteries. The items are originally shipped with 3 new batteries. The stuffed animals have an opening on the back that is closed with Velcro. Open the Velcro and remove the sound box. Use a small screwdriver to remove the battery cover, and then replace the batteries and the battery cover. For the Children’s Alarm Clocks, use a small screwdriver to open the compartment door on the back of the clock. Replace the batteries and battery cover.
Yes, will professionally wrap each of your gifts for $4.95, except for the Personalized Children’s Books, Gift Sets, and Name Plates. These items are professionally printed and shipped directly to you. You may order a gift box online at the time you select the item on our website.
Yes, we will frame your Name Poem in a black from for an additional $9.95. Be sure to select “Yes” under “Framed” on the product page.
Please contact us by phone (800-758-1714) or e-mail (Info@ToddlerTracks.com) with any questions. We are happy to assist you, and we appreciate your business.